Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Undelete is placing files deleted from NTFS partitions into the InProgress directory and they are not visible in the Undelete GUI.
Answer
It is likely that Undelete is leaving the files in the InProgress folder when they are deleted, because the NTFS security settings have been set in a way that does not allow the Undelete service to have access. The problem is with using Windows Explorer to modify security settings globally on a partition, directories, and files. This is in fact a less than optimum method of applying security settings. A more appropriate method is to execute the following command line from the root of the partition: (Note: If you are not at the root of the partition in question you must set your default there: CD /D drive_name: ) Now the command line: CACLS * /e /t /c /g Administrators:F System:F (Note: If you see the message, ''Unable to perform a security operation on an object which has no associated security,'' you are executing this from a FAT partition. You must set the default to an NTFS partition.) This command will edit (/e) the ACLs, rather than replace them, and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM parameters may follow the grant (/g) switch. There is additional flexibility built into the CACLS command-its only limitation is the dearth of selections for PERM (permission levels) values. You also may need to add System and Administrators to the drive itself. Do that through Windows Explorer with these steps: 1. Start Windows Explorer. 2. Right-click the partition in question. 3. Click Properties. 4. Click the Security tab. 5. Click the Permissions button. 6. If Administrator is not listed, click Add and select Administrator. 7. Highlight Administrator. 8. Set Type of Access to Full Control. 9. If System is not listed, click Add and select System. 10. Highlight System. 11. Set Type of Access to Full Control. 12. Deselect the Replace Permissions on existing files check box (it is selected by default). 13. Click OK. If you still have a problem, open the Undelete GUI and check the Properties dialog box. If the partition is displayed, select the Apply button to create the Recovery Bin directory. Under extreme conditions, you may need to reboot the system.

Question

Undelete is placing files deleted from NTFS partitions into the InProgress directory and they are not visible in the Undelete GUI.

Answer

It is likely that Undelete is leaving the files in the InProgress folder when they are deleted, because the NTFS security settings have been set in a way that does not allow the Undelete service to have access.

The problem is with using Windows Explorer to modify security settings globally on a partition, directories, and files. This is in fact a less than optimum method of applying security settings. A more appropriate method is to execute the following command line from the root of the partition:

(Note: If you are not at the root of the partition in question you must set your default there: CD /D drive_name: )

Now the command line:

CACLS * /e /t /c /g Administrators:F System:F

(Note: If you see the message, ''Unable to perform a security operation on an object which has no associated security,'' you are executing this from a FAT partition. You must set the default to an NTFS partition.)

This command will edit (/e) the ACLs, rather than replace them, and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM parameters may follow the grant (/g) switch. There is additional flexibility built into the CACLS command-its only limitation is the dearth of selections for PERM (permission levels) values.

You also may need to add System and Administrators to the drive itself. Do that through Windows Explorer with these steps:
1. Start Windows Explorer.
2. Right-click the partition in question.
3. Click Properties.
4. Click the Security tab.
5. Click the Permissions button.
6. If Administrator is not listed, click Add and select Administrator.
7. Highlight Administrator.
8. Set Type of Access to Full Control.
9. If System is not listed, click Add and select System.
10. Highlight System.
11. Set Type of Access to Full Control.
12. Deselect the Replace Permissions on existing files check box (it is selected by default).
13. Click OK.

If you still have a problem, open the Undelete GUI and check the Properties dialog box. If the partition is displayed, select the Apply button to create the Recovery Bin directory. Under extreme conditions, you may need to reboot the system.

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