Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Some files not showing up in the bin.
Answer
If Undelete is not capturing some files, first check the Undelete Exclusion List to make sure they aren't listed there. If they are not listed, then there is a permissions issue. Undelete requires file permissions to include either Everyone: Full Control, or both Administrators: Full Control and System: Full Control. If a file does not have these settings, Undelete is not allowed to access it. To prevent this, you should add Administrators: Full Control and System: Full Control to all files. This is a process that appends to your NTFS Permissions without overwriting what has been set up. SPECIAL NOTE: if you are not at the root of the partition in question you must set your default there: CD /D drive_name: Now the command line, which is case sensitive. The spaces between qualifiers are also required: cacls * /e /t /c /g Administrators:F SYSTEM:F SPECIAL NOTE: If you see this message: 'Unable to perform a security operation on an object which has no associated security' you are executing this from a FAT partition, you must set default to the NTFS partition. ANOTHER SPECIAL NOTE: If you see this message: 'No mapping between account names and security IDs was done' you have misspelled the name of your domain or one of the other groups. This command would EDIT (/e) the ACLs rather than REPLACE them and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM may follow the GRANT (/g) switch. There is additional flexibility built into the cacls command - it's only limitation is the dearth of selections for PERM values.

Question

Some files not showing up in the bin.

Answer

If Undelete is not capturing some files, first check the Undelete Exclusion List to make sure they aren't listed there. If they are not listed, then there is a permissions issue. Undelete requires file permissions to include either Everyone: Full Control, or both Administrators: Full Control and System: Full Control. If a file does not have these settings, Undelete is not allowed to access it. To prevent this, you should add Administrators: Full Control and System: Full Control to all files.

This is a process that appends to your NTFS Permissions without overwriting what has been set up.

SPECIAL NOTE: if you are not at the root of the partition in question you must set your default there:

CD /D drive_name:

Now the command line, which is case sensitive. The spaces between qualifiers are also required:

cacls * /e /t /c /g Administrators:F SYSTEM:F

SPECIAL NOTE: If you see this message: 'Unable to perform a security operation on an object which has no associated security' you are executing this from a FAT partition, you must set default to the NTFS partition.

ANOTHER SPECIAL NOTE: If you see this message: 'No mapping between account names and security IDs was done' you have misspelled the name of your domain or one of the other groups.

This command would EDIT (/e) the ACLs rather than REPLACE them and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM may follow the GRANT (/g) switch. There is additional flexibility built into the cacls command - it's only limitation is the dearth of selections for PERM values.

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