Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Error "Invalid drive to process" when using Emergency Undelete or Undelete from Disk feature within Undelete.
Answer
This error is due to Undelete not supporting FAT12, which is the FAT file system used on very small partitions and floppy disks. We have also had report of this error on Sony Memory Sticks under 128MB. That size uses the FAT12 format. 128MB and larger use FAT16, which which is supported.

Question

Error "Invalid drive to process" when using Emergency Undelete or Undelete from Disk feature within Undelete.

Answer

This error is due to Undelete not supporting FAT12, which is the FAT file system used on very small partitions and floppy disks.

We have also had report of this error on Sony Memory Sticks under 128MB. That size uses the FAT12 format. 128MB and larger use FAT16, which which is supported.

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