Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Error when deleting files from remote My Documents folders after Undelete Server has been installed on the server.
Answer
Here is the full error message: --------------------------- Error Deleting File or Folder --------------------------- Cannot delete : Cannot find the specified file. Make sure you specify the correct path and filename. --------------------------- You are referring to a little known functionality in Windows 2000 / Windows XP that returns remotely deleted files from the My Documents location to the local Recycle Bin. To use it, you must reset the My Documents to a UNC (Universal Naming Convention) location: \\system_name\sharename. To restore this "loop back" functionality, exclude the directory specified for My Documents from Undelete using Undelete's Exclusion List functionality on the target system. You can find this selection within the Recovery Bin menu of the Undelete GUI.

Question

Error when deleting files from remote My Documents folders after Undelete Server has been installed on the server.

Answer

Here is the full error message:

---------------------------
Error Deleting File or Folder
---------------------------
Cannot delete : Cannot find the specified file.

Make sure you specify the correct path and filename.
---------------------------

You are referring to a little known functionality in Windows 2000 / Windows XP that returns remotely deleted files from the My Documents location to the local Recycle Bin. To use it, you must reset the My Documents to a UNC (Universal Naming Convention) location: \\system_name\sharename.

To restore this "loop back" functionality, exclude the directory specified for My Documents from Undelete using Undelete's Exclusion List functionality on the target system. You can find this selection within the Recovery Bin menu of the Undelete GUI.

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