Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
When using the Windows XP CD Burner, any files marked for copying are copied into another location and then Windows gives an error code that the files are 0kb length files. Then the file in the original location is deleted and put into the recovery bin.
Answer
This issue is handled in the latest version and build of Undelete, Please make sure you have any version higher than 4.0.100. If not, please click on the 'Did not solve button below to contact our support team for the latest software. Please be ready to provide a proof of purchase or reference number.

Question

When using the Windows XP CD Burner, any files marked for copying are copied into another location and then Windows gives an error code that the files are 0kb length files. Then the file in the original location is deleted and put into the recovery bin.

Answer

This issue is handled in the latest version and build of Undelete, Please make sure you have any version higher than 4.0.100. If not, please click on the 'Did not solve button below to contact our support team for the latest software. Please be ready to provide a proof of purchase or reference number.

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