Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Recovery Bin growing larger than the maximum size specified within the Properties
Answer
The issue appears to be a file that the UdServe is unable to process. Please apply the following steps to handle the issue that you describe: 1. In Control Panel / Services, double click on the Executive Software Undelete service. 2. Select the radio button for Manual under the Startup Type frame and click OK. 3. Reboot the system. 4. Once the system has rebooted, delete the Recovery Bin directory on each local partition. 5. In Control Panel /Services, restart the Executive Software Undelete service and set it back to Automatic. Now, the files may be unprocessable because of disk errors or because of permissions. To correct any disk errors, run chkdsk/r on the problem partition. That should correct the error. Chkdsk/f may not correct this one. If chkdsk itself aborts or hangs when it reaches the bad block (but ONLY if chkdsk aborts or hangs), it indicates a disk problem which chkdsk can't handle, and which will likely cause more trouble in the future. You should then back up the partition and reformat it to clean this up. If you are running Windows NT Service Pack 4, upgrade to at least Service Pack 5; this is because of a chkdsk/r error in Service Pack 4. Permissions: Undelete requires each file to have either Everyone: Full Control, or both Administrators: Full Control and System: Full Control. This is a process that appends to your NTFS Permissions without overwriting what has been set up. SPECIAL NOTE: if you are not at the root of the partition in question you must set your default there: CD /D drive_name: Now the command line, which is case sensitive. The spaces between qualifiers are also required: cacls * /e /t /c /g Administrators:F SYSTEM:F SPECIAL NOTE: If you see this message: 'Unable to perform a security operation on an object which has no associated security' you are executing this from a FAT partition, you must set default to the NTFS partition. ANOTHER SPECIAL NOTE: If you see this message: 'No mapping between account names and security IDs was done' you have misspelled the name of your domain or one of the other groups. This command would EDIT (/e) the ACLs rather than REPLACE them and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM may follow the GRANT (/g) switch. There is additional flexibility built into the cacls command - it's only limitation is the dearth of selections for PERM values. You may need to also add SYSTEM and Administrators to the drive itself. Do that through Explorer with these steps: 1. Start EXPLORER 2. Right click the partition in question 3. Click PROPERTIES 4. Click the SECURITY tab 5. Click PERMISSIONS button 6. If ADMINISTRATOR is not listed, click ADD and select ADMINISTRATOR 7. Highlight ADMINISTRATOR 8. Set TYPE OF ACCESS to FULL CONTROL 9. If SYSTEM is not listed, click ADD and select SYSTEM 10. Highlight SYSTEM 11. Set TYPE OF ACCESS to FULL CONTROL 12. DE-SELECT the REPLACE PERMISSIONS ON EXISTING FILES check box (it is checked by default) 13. Click OK

Question

Recovery Bin growing larger than the maximum size specified within the Properties

Answer

The issue appears to be a file that the UdServe is unable to process. Please apply the following steps to handle the issue that you describe:

1. In Control Panel / Services, double click on the Executive Software Undelete service.
2. Select the radio button for Manual under the Startup Type frame and click OK.
3. Reboot the system.
4. Once the system has rebooted, delete the Recovery Bin directory on each local partition.
5. In Control Panel /Services, restart the Executive Software Undelete service and set it back to Automatic.

Now, the files may be unprocessable because of disk errors or because of permissions. To correct any disk errors, run chkdsk/r on the problem partition. That should correct the error. Chkdsk/f may not correct this one. If chkdsk itself aborts or hangs when it reaches the bad block (but ONLY if chkdsk aborts or hangs), it indicates a disk problem which chkdsk can't handle, and which will likely cause more trouble in the future. You should then back up the partition and reformat it to clean this up.

If you are running Windows NT Service Pack 4, upgrade to at least Service Pack 5; this is because of a chkdsk/r error in Service Pack 4.

Permissions: Undelete requires each file to have either Everyone: Full Control, or both Administrators: Full Control and System: Full Control. This is a process that appends to your NTFS Permissions without overwriting what has been set up.

SPECIAL NOTE: if you are not at the root of the partition in question you must set your default there:

CD /D drive_name:

Now the command line, which is case sensitive. The spaces between qualifiers are also required:

cacls * /e /t /c /g Administrators:F SYSTEM:F

SPECIAL NOTE: If you see this message: 'Unable to perform a security operation on an object which has no associated security' you are executing this from a FAT partition, you must set default to the NTFS partition.

ANOTHER SPECIAL NOTE: If you see this message: 'No mapping between account names and security IDs was done' you have misspelled the name of your domain or one of the other groups.

This command would EDIT (/e) the ACLs rather than REPLACE them and recursively apply them (/t) to subdirectories. CACLS will continue (/c) even when it hits an open file. Any number of ACCOUNT:PERM may follow the GRANT (/g) switch. There is additional flexibility built into the cacls command - it's only limitation is the dearth of selections for PERM values.

You may need to also add SYSTEM and Administrators to the drive itself. Do that through Explorer with these steps:

1. Start EXPLORER
2. Right click the partition in question
3. Click PROPERTIES
4. Click the SECURITY tab
5. Click PERMISSIONS button
6. If ADMINISTRATOR is not listed, click ADD and select ADMINISTRATOR
7. Highlight ADMINISTRATOR
8. Set TYPE OF ACCESS to FULL CONTROL
9. If SYSTEM is not listed, click ADD and select SYSTEM
10. Highlight SYSTEM
11. Set TYPE OF ACCESS to FULL CONTROL
12. DE-SELECT the REPLACE PERMISSIONS ON EXISTING FILES check box (it is checked by default)
13. Click OK

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