Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Error saying 'You must select a common bin location' occurs when setting 'One Recovery Bin for all drives from the Global Tab-within properties
Answer
The issue is a setting the local registry that is likely set to 0.In some cases when this value is set to 0, the proper functionality may fail. To handle the situation, please perform the following steps: 1) From the Desktop, click START, then RUN 2) Type REGEDT32 for the command and click OK 3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE 4) double click Executive Software 5) double click Undelete 6) double click FrBin 7) double click Global 8) In the right-hand pane, double click CommonRecoveryBin. This will bring up and Edit String window. 9) Enter the value "1" 10) Close the registry. 11) relaunch Undelete and set it as you wish.

Question

Error saying 'You must select a common bin location' occurs when setting 'One Recovery Bin for all drives from the Global Tab-within properties

Answer

The issue is a setting the local registry that is likely set to 0.In some cases when this value is set to 0, the proper functionality may fail.

To handle the situation, please perform the following steps:

1) From the Desktop, click START, then RUN
2) Type REGEDT32 for the command and click OK
3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE
4) double click Executive Software
5) double click Undelete
6) double click FrBin
7) double click Global
8) In the right-hand pane, double click CommonRecoveryBin. This will bring up and Edit String window.
9) Enter the value "1"
10) Close the registry.
11) relaunch Undelete and set it as you wish.

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