Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.
Diskeeper | Sitekeeper | Undelete
Question |
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| Mapped drives do not show up on Windows 2000 or XP after installing Undelete. |
Answer |
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We have developed the following work around for the issue that you are seeing: 1. On the Windows XP system, select the Start button and Run. 2. In the Open field of the Run window, type dcomcnfg and select OK 3. In the Component Services window, double click Component Services in the right pane 4. Double click the Computers folder in the resulting right pane 5. Double click the My Computer icon in the resulting right pane 6. Double click the DCOM Config folder in the resulting right pane 7. Highlight the Executive Software Undelete GUI icon in the resulting right pane 8. Right click and select Properties 9. In the General tab of the Executive Software Undelete GUI Properties window, change the entry in the Authentication Level pull down menu from Default to None 10. Select Ok and exit from the dcomcnfg This will allow Undelete Server on Windows XP to connect to remote network installations of the software.
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