Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Mapped drives do not show up on Windows 2000 or XP after installing Undelete.
Answer
The IRPStackSize has been set to 12. You need to increase it to 20. Click Start, then click Run In the Open box, type regedt32, then click OK Under HKEY_LOCAL_MACHINE, double-click \System, then \CurrentControlSet, then \Services, then \LanmanServer Click \Parameters to highlight it In the right pane, double-click IRPStackSize In the Value Data box, type 20 Close the Registry Editor and reboot the computer.

Question

Mapped drives do not show up on Windows 2000 or XP after installing Undelete.

Answer

The IRPStackSize has been set to 12. You need to increase it to 20.

Click Start, then click Run In the Open box, type regedt32, then click OK Under HKEY_LOCAL_MACHINE, double-click \System, then \CurrentControlSet, then \Services, then \LanmanServer Click \Parameters to highlight it In the right pane, double-click IRPStackSize In the Value Data box, type 20

Close the Registry Editor and reboot the computer.

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