Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Error 2753 during installation.
Answer
Installing an older build of Undelete, such as 2.0.072 or 3.0.083, over Undelete 3.0.088 causes Internal Error 2753. This also occurs if you try to install Undelete 2.0.072 over Undelete 3.0.083. After the error message appears, the install rolls back to no Undelete at all installed. However, after you have received this error, you can then install whatever version of Undelete you want to, even if it is the older build.

Question

Error 2753 during installation.

Answer

Installing an older build of Undelete, such as 2.0.072 or 3.0.083, over Undelete 3.0.088 causes Internal Error 2753. This also occurs if you try to install Undelete 2.0.072 over Undelete 3.0.083. After the error message appears, the install rolls back to no Undelete at all installed. However, after you have received this error, you can then install whatever version of Undelete you want to, even if it is the older build.

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