Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Wizard Interrupted error when installing on Windows NT 4.0
Answer
Allowing access to the full Executive Software registry key resolves this. As such, we advise the following: 1)From the Desktop, click START, then RUN 2) Type REGEDT32 for the command and click OK 3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE 4) Highlight EXECUTIVE SOFTWARE 5) In the Menu Bar, click SECURITY, then PERMISSIONS 6) Highlight EVERYONE 7) Set TYPE OF ACCESS to FULL CONTROL 8) Select the checkbox to cause the permissions to be propagated to sub keys 9) Select OK modify the permissions 10) Close the registry

Question

Wizard Interrupted error when installing on Windows NT 4.0

Answer

Allowing access to the full Executive Software registry key resolves this. As such, we advise the following:

1)From the Desktop, click START, then RUN
2) Type REGEDT32 for the command and click OK
3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE
4) Highlight EXECUTIVE SOFTWARE
5) In the Menu Bar, click SECURITY, then PERMISSIONS
6) Highlight EVERYONE
7) Set TYPE OF ACCESS to FULL CONTROL
8) Select the checkbox to cause the permissions to be propagated to sub keys
9) Select OK modify the permissions
10) Close the registry

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