Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Error 2359 when installing Undelete
Answer
This error occurs because there is a problem creating or writing to a folder. This could for one or several of these reasons: A) You do not have the permissions required to install programs. To resolve this problem, you must be logged in as an administrator. B) The folder is on a NTFS drive and permissions are set up for the folder that will prevent installation. Change that folder back to the default 'EVERYONE' permissions. C) The hard drive is full. You have to free up hard drive space. For example, delete unnecessary files or uninstall programs that you do not use. A file you are trying to update is in use. Make sure no programs are running while you are installing the software.

Question

Error 2359 when installing Undelete

Answer

This error occurs because there is a problem creating or writing to a folder. This could for one or several of these reasons:

A) You do not have the permissions required to install programs. To resolve this problem, you must be logged in as an administrator.

B) The folder is on a NTFS drive and permissions are set up for the folder that will prevent installation. Change that folder back to the default 'EVERYONE' permissions.

C) The hard drive is full. You have to free up hard drive space. For example, delete unnecessary files or uninstall programs that you do not use.
A file you are trying to update is in use. Make sure no programs are running while you are installing the software.

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