Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Internal Error of 2744 and/or 2755 during install process
Answer
The situation appears to be in the NTFS permissions of the Installer and/or on the temp directory on your local system or that Undelete has left a key in its registry. Here are the steps to delete the registry key: 1. From the Desktop, click Start, then Run. 2. Type REGEDT32 for the command and click OK. 3. Select the HKEY_LOCAL_MACHINE on local machine subtree. 4. Double-click the SOFTWARE hive. 5. Double-click Executive Software. 6. Highlight Undelete. 7. Select Delete from the Edit menu. 8. Click Yes on the warning window that appears. If this does not work, see the following link to Microsoft's Knowledge Base should supply you with a solution: http://support.microsoft.com/default.aspx?scid=kb;en-us;217714 It recommends changing the permissions on the \Installer folder to Full Control for the Everyone group. I also recommend that you set the permissions on the folder where you expanded the download to Everyone: Read, Administrators: Full, System : Full. The \Installer may be a hidden directory that you may not see. If you can not see it, perform the following steps to make it visible. 1. Open My Computer 2. Select the Folder Options selection from the Tools menu 3. Select the View tab 4. Select the Show hidden files and folders radio button 5. Un-check the hide protected operating system files (Recommended) check box 6. Select Yes when the warning window comes up 7. Select the OK button Then check for the Install or Installer directory in your %systemroot% (WinNT) directory. You should be able to see and setup the above recommended permissions. Sometimes a reboot is necessary for the changes to take effect.

Question

Internal Error of 2744 and/or 2755 during install process

Answer

The situation appears to be in the NTFS permissions of the Installer and/or on the temp directory on your local system or that Undelete has left a key in its registry.

Here are the steps to delete the registry key:

1. From the Desktop, click Start, then Run.
2. Type REGEDT32 for the command and click OK.
3. Select the HKEY_LOCAL_MACHINE on local machine subtree.
4. Double-click the SOFTWARE hive.
5. Double-click Executive Software.
6. Highlight Undelete.
7. Select Delete from the Edit menu.
8. Click Yes on the warning window that appears.

If this does not work, see the following link to Microsoft's Knowledge Base should supply you with a solution:

http://support.microsoft.com/default.aspx?scid=kb;en-us;217714
It recommends changing the permissions on the \Installer folder to Full Control for the Everyone group. I also recommend that you set the permissions on the folder where you expanded the download to Everyone: Read, Administrators: Full, System : Full.

The \Installer may be a hidden directory that you may not see. If you can not see it, perform the following steps to make it visible.

1. Open My Computer
2. Select the Folder Options selection from the Tools menu
3. Select the View tab
4. Select the Show hidden files and folders radio button
5. Un-check the hide protected operating system files (Recommended) check box
6. Select Yes when the warning window comes up
7. Select the OK button

Then check for the Install or Installer directory in your %systemroot% (WinNT) directory. You should be able to see and setup the above recommended permissions.

Sometimes a reboot is necessary for the changes to take effect.

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