Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
I tried to restore a file that I had deleted prior to installing Undelete or Emergency Undelete, but was not successful.
Answer
Files that have been completely deleted (not moved to the Recycle Bin) can be overwritten. It is not possible to restore a deleted file after it has been overwritten. The resulting file may display contents of "*". The key to using Undelete is to have the software on the system before the file is deleted. This guarantees that you will be able to recover the file in question from the Recovery Bin, which will capture every file that is deleted and also may increase the likelihood that Undelete From Disk will be able to retrieve the fully deleted file intact. You will definitely be in better shape by keeping Undelete, as you may find yourself in the same or similar situation in the future.

Question

I tried to restore a file that I had deleted prior to installing Undelete or Emergency Undelete, but was not successful.

Answer

Files that have been completely deleted (not moved to the Recycle Bin) can be overwritten. It is not possible to restore a deleted file after it has been overwritten. The resulting file may display contents of "*".

The key to using Undelete is to have the software on the system before the file is deleted. This guarantees that you will be able to recover the file in question from the Recovery Bin, which will capture every file that is deleted and also may increase the likelihood that Undelete From Disk will be able to retrieve the fully deleted file intact. You will definitely be in better shape by keeping Undelete, as you may find yourself in the same or similar situation in the future.

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