Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Will the Undelete Recovery Bin capture files that are overwritten, not deleted?
Answer
Undelete only captures files that have been deleted. It's all about the application that you are using. If it deletes the file as a part of the overwrite of the file, then Undelete will capture that deletion. In the case of Microsoft Excel, previous versions of a file are deleted every time a new version of the file is saved. The deleted versions have the exact same name and directory location as the current version. In the case of Microsoft Word, temporary versions of a file are made while the file is being worked on, and these temporary versions are deleted when the file is saved. These temporary versions are not located in the same directory, but are often in the ''TEMP'' directory, and have names that generally begin with ''~wr''. Other applications may or may not delete at the point of overwriting.

Question

Will the Undelete Recovery Bin capture files that are overwritten, not deleted?

Answer

Undelete only captures files that have been deleted. It's all about the application that you are using. If it deletes the file as a part of the overwrite of the file, then Undelete will capture that deletion.

In the case of Microsoft Excel, previous versions of a file are deleted every time a new version of the file is saved. The deleted versions have the exact same name and directory location as the current version. In the case of Microsoft Word, temporary versions of a file are made while the file is being worked on, and these temporary versions are deleted when the file is saved. These temporary versions are not located in the same directory, but are often in the ''TEMP'' directory, and have names that generally begin with ''~wr''. Other applications may or may not delete at the point of overwriting.

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