Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Does Undelete work with SFM (Services for Macintosh) files?
Answer
Undelete 3.0.084 and later builds will work with SFM (Services for Macintosh) files. Prior builds of Undelete do have a known issue with Undelete and Mac files. When a file is overwritten in an application such as Illustrator the new version of the file is not visible to the Mac client until the file is moved out of and then back into the directory which it was originally saved to. Therefore, if you have any Mac clients, you should install Undelete version 3.0.084 or later.

Question

Does Undelete work with SFM (Services for Macintosh) files?

Answer

Undelete 3.0.084 and later builds will work with SFM (Services for Macintosh) files.

Prior builds of Undelete do have a known issue with Undelete and Mac files. When a file is overwritten in an application such as Illustrator the new version of the file is not visible to the Mac client until the file is moved out of and then back into the directory which it was originally saved to. Therefore, if you have any Mac clients, you should install Undelete version 3.0.084 or later.

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