Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
On Windows XP, Undelete Server fails to be able to connect any remote systems that have Undelete installed. What is wrong?
Answer
We have developed the following work around for the issue that you are seeing: 1. On the Windows XP system, click the Start button and select Run. 2. In the Open field of the Run window, type dcomcnfg and select OK 3. In the Component Services window, double click Component Services in the right-hand pane 4. Double-click the Computers folder in the resulting right-hand pane 5. Double-click the My Computer icon in the resulting right-hand pane 6. Double-click the DCOM Config folder in the resulting right-hand pane 7. Highlight the Executive Software Undelete GUI icon in the resulting right-hand pane 8. Right-click and select Properties 9. In the General tab of the Executive Software Undelete GUI Properties window, change the entry in the Authentication Level pull down menu from Default to None 10. Select OK and exit from the dcomcnfg utility This will allow Undelete Server on Windows XP to connect to remote network installations of the software. This issue will be fully addressed in a future build of Undelete.

Question

On Windows XP, Undelete Server fails to be able to connect any remote systems that have Undelete installed. What is wrong?

Answer

We have developed the following work around for the issue that you are seeing:

1. On the Windows XP system, click the Start button and select Run.

2. In the Open field of the Run window, type dcomcnfg and select OK

3. In the Component Services window, double click Component Services in the right-hand pane

4. Double-click the Computers folder in the resulting right-hand pane

5. Double-click the My Computer icon in the resulting right-hand pane

6. Double-click the DCOM Config folder in the resulting right-hand pane

7. Highlight the Executive Software Undelete GUI icon in the resulting right-hand pane

8. Right-click and select Properties

9. In the General tab of the Executive Software Undelete GUI Properties window, change the entry in the Authentication Level pull down menu from Default to None

10. Select OK and exit from the dcomcnfg utility

This will allow Undelete Server on Windows XP to connect to remote network installations of the software. This issue will be fully addressed in a future build of Undelete.

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