Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
After installing Undelete on my Windows 2000 or Windows XP computer, it will no longer show my mapped drives. How do I fix this?
Answer
The IRPStackSize has been set to 12. You need to increase it to 20 by following these steps: 1. Click Start, then click Run 2. Type REGEDT32 for the command and click OK 3. Under HKEY_LOCAL_MACHINE, double-click \System, then \CurrentControlSet, then \Services, then \LanmanServer 4. Click \Parameters to highlight it 5. In the right-hand pane, double-click IRPStackSize 6. In the Value Data box, type 20 7. Close the Registry Editor and reboot the computer.

Question

After installing Undelete on my Windows 2000 or Windows XP computer, it will no longer show my mapped drives. How do I fix this?

Answer

The IRPStackSize has been set to 12. You need to increase it to 20 by following these steps:

1. Click Start, then click Run

2. Type REGEDT32 for the command and click OK

3. Under HKEY_LOCAL_MACHINE, double-click \System, then \CurrentControlSet, then \Services, then \LanmanServer

4. Click \Parameters to highlight it

5. In the right-hand pane, double-click IRPStackSize

6. In the Value Data box, type 20

7. Close the Registry Editor and reboot the computer.

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