Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

General
 Answers
Why do I get an error saying I do not have necessary privileges when I empty the Recovery Bin?
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I would like to exclude an entire disk volume from Undelete so that files deleted from that partition are not captured by the Recovery Bin. How do I do that?
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After installing Undelete on my Windows 2000 or Windows XP computer, it will no longer show my mapped drives. How do I fix this?
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When I select the Undelete 3.0 properties and try to select "One Recovery Bin location for all drivers" from the Global tab, and then try to select the Common Bin tab, I get an error saying "You must select a common bin location". What is wrong?
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How is the Undelete Recovery Bin prevented from using up my entire partition?
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Is Undelete supported on a NAS device?
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Is Undelete 4.0 compatible with firewall software?
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On Windows XP, Undelete Server fails to be able to connect any remote systems that have Undelete installed. What is wrong?
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Does Undelete work with SFM (Services for Macintosh) files?
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Does Undelete support Windows clustering?
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Will the Undelete Recovery Bin capture files that are overwritten, not deleted?
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Undelete 2.0 (or a later version) is placing lots of files deleted from my NTFS partitions into the InProgress directory and they are not visible in the Undelete GUI. What is wrong?
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Some files are not showing up in the Recovery bin. What is wrong?
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After I uninstall Undelete my Recycle Bin no longer captures files that I have deleted. What did Undelete do?
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I tried to restore a file that I had deleted prior to installing Undelete or Emergency Undelete, but was not successful.
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I can't see all of my NTFS partitions from within the Undelete GUI. What's wrong?
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Some or all of the files I deleted from my NTFS partition have not appeared in the Undelete Recovery Bin GUI. What's wrong?
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