Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Running Diskeeper through computer management produces "Unable to connect" message.
Answer
1. Go to the windows\system32 folder and find compmgmt.msc. 2. Rename the .msc file extension to be upper case, ie, compmgmt.MSC. Note: This is a system file. We do not know whether changing the name will cause XP to restore the file. If this does happen, the fix will have to be reapplied.

Question

Running Diskeeper through computer management produces "Unable to connect" message.

Answer

1. Go to the windows\system32 folder and find compmgmt.msc.
2. Rename the .msc file extension to be upper case, ie, compmgmt.MSC.

Note:
This is a system file. We do not know whether changing the name will cause XP to restore the file. If this does happen, the fix will have to be reapplied.

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