Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Diskeeper "Can not/failed to initalise as listener" message keeps coming up (does not apply to Windows 9X).
Answer
Please make sure you have build 9.0.511 and higher to correct this issue. Run 'Check for Updates' within the Diskeeper interface to make sure that you receive the latest setup. If you are running build 511 and are still experiencing issues, please perform the following: We have found that some systems may have a restriction in the registry that does not allow administrator access to the Diskeeper registry keys, which is why the error messages 'Diskeeper could not initialise as listener' or 'Connect to service' will come up. Please find the steps below to allow you to utilise Diskeeper. Here's how to allow administrator access to the Diskeeper registry keys. (Please note: This fix does not apply to Windows 9X) Before you begin any editing of the registry, always update your emergency repair disk (ERD). If you do not have a repair disk, please use the 'Registry backup procedures and perform the backup then proceed to the 'Could not Initialise Registry fix section. Registry Backup: Go to Start and then Select 'Run Type Regedt32 and click 'Ok Once regedt32 is opened, go to File (top left hand side) and choose Export. Once the Export registry file window opens, choose ALL in the Export Range (lower right hand side). Once that is done, please select a location to where the file will be saved in (Save in, is at the top, please choose desktop, or anywhere else you would like to save the backup file), Give it a file name name, (in the File Name field) use backup.reg. Once that is complete, please click save. After the file is saved and it appears on your desktop, please continue with the steps below. Could not Initialise (or connect to service) Registry Fix: 1. From the Desktop, click START, then RUN 2. Type REGEDT32 for the command and click OK 3. Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE 4. Highlight EXECUTIVE SOFTWARE 5. With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS 6. With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS 7. Highlight ADMINISTRATOR 8. Set TYPE OF ACCESS to FULL CONTROL 9. Click the Advanced button 10. Select the checkbox to cause the permissions to be propagated to sub keys 11. Select OK modify the permissions 12. Under HKEY_LOCAL_MACHINE on local machine, Double click SYSTEM 13. Double click CurrentControlSet 14. Double click Services 15. Highlight DISKEEPER 16. With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS 17. With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS 18. Highlight ADMINISTRATOR 19. Set TYPE OF ACCESS to FULL CONTROL 20. Click the Advanced button 21. Select the checkbox to cause the permissions to be propagated to sub keys 22. Select OK modify the permissions 23. Close the registry You should then be able to operate Diskeeper from an administrator account. If you are still running into problems with Diskeeper, please click the 'Did not solve link below and complete the form on the issue.

Question

Diskeeper "Can not/failed to initalise as listener" message keeps coming up (does not apply to Windows 9X).

Answer

Please make sure you have build 9.0.511 and higher to correct this issue. Run 'Check for Updates' within the Diskeeper interface to make sure that you receive the latest setup. If you are running build 511 and are still experiencing issues, please perform the following:

We have found that some systems may have a restriction in the registry that does not allow administrator access to the Diskeeper registry keys, which is why the error messages 'Diskeeper could not initialise as listener' or 'Connect to service' will come up. Please find the steps below to allow you to utilise Diskeeper. Here's how to allow administrator access to the Diskeeper registry keys. (Please note: This fix does not apply to Windows 9X)

Before you begin any editing of the registry, always update your emergency repair disk (ERD). If you do not have a repair disk, please use the 'Registry backup procedures and perform the backup then proceed to the 'Could not Initialise Registry fix section.

Registry Backup:

Go to Start and then Select 'Run
Type Regedt32 and click 'Ok
Once regedt32 is opened, go to File (top left hand side) and choose Export.
Once the Export registry file window opens, choose ALL in the Export Range (lower right hand side).
Once that is done, please select a location to where the file will be saved in (Save in, is at the top, please choose desktop, or anywhere else you would like to save the backup file),
Give it a file name name, (in the File Name field) use backup.reg.
Once that is complete, please click save.
After the file is saved and it appears on your desktop, please continue with the steps below.

Could not Initialise (or connect to service) Registry Fix:

1. From the Desktop, click START, then RUN
2. Type REGEDT32 for the command and click OK
3. Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE
4. Highlight EXECUTIVE SOFTWARE
5. With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS
6. With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS
7. Highlight ADMINISTRATOR
8. Set TYPE OF ACCESS to FULL CONTROL
9. Click the Advanced button
10. Select the checkbox to cause the permissions to be propagated to sub keys
11. Select OK modify the permissions
12. Under HKEY_LOCAL_MACHINE on local machine, Double click SYSTEM
13. Double click CurrentControlSet
14. Double click Services
15. Highlight DISKEEPER
16. With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS
17. With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS
18. Highlight ADMINISTRATOR
19. Set TYPE OF ACCESS to FULL CONTROL
20. Click the Advanced button
21. Select the checkbox to cause the permissions to be propagated to sub keys
22. Select OK modify the permissions
23. Close the registry

You should then be able to operate Diskeeper from an administrator account. If you are still running into problems with Diskeeper, please click the 'Did not solve link below and complete the form on the issue.

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