Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
“Can’t load Resource DLL”.
Answer
We advise that you install DISKEEPER to a shorter directory name with no spaces in it and no name longer than 8 characters, for example, Execsoft\Diskeep. We believe this error is related to disabling 8dot3 file name translation on NTFS partitions.

Question

“Can’t load Resource DLL”.

Answer

We advise that you install DISKEEPER to a shorter directory name with no spaces in it and no name longer than 8 characters, for example, Execsoft\Diskeep. We believe this error is related to disabling 8dot3 file name translation on NTFS partitions.

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