Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Diskeeper has detected that the access controls on your registry are not set correctly for Diskeeper.
Answer
We have found that some systems may have a restriction in the registry that does not allow proper access to the Diskeeper registry keys. Please find the steps below to allow you to utilise Diskeeper. Here's how to allow administrator access to the Diskeeper registry keys. Before you begin any editing of the registry, always update your emergency repair disk (ERD). 1) From the Desktop, click START, then RUN 2) Type REGEDT32 for the command and click OK 3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE 4) Highlight EXECUTIVE SOFTWARE 5) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS 6) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS 7) Highlight ADMINISTRATOR 8) Set TYPE OF ACCESS to FULL CONTROL 9) Select the checkbox to cause the permissions to be propagated to sub keys 10) Select OK modify the permissions 11) Under HKEY_LOCAL_MACHINE on local machine, Double click SYSTEM 12) Double click CurrentControlSet 13) Double click Services 14) Highlight DISKEEPER 15) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS 16) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS 17) Highlight ADMINISTRATOR 18) Set TYPE OF ACCESS to FULL CONTROL 19) Select the checkbox to cause the permissions to be propagated to sub keys 20) Select OK modify the permissions 21) Close the registry You should not see this error message again in the future.

Question

Diskeeper has detected that the access controls on your registry are not set correctly for Diskeeper.

Answer

We have found that some systems may have a restriction in the registry that does not allow proper access to the Diskeeper registry keys. Please find the steps below to allow you to utilise Diskeeper. Here's how to allow administrator access to the Diskeeper registry keys.

Before you begin any editing of the registry, always update your emergency repair disk (ERD).

1) From the Desktop, click START, then RUN
2) Type REGEDT32 for the command and click OK
3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE
4) Highlight EXECUTIVE SOFTWARE
5) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS
6) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS
7) Highlight ADMINISTRATOR
8) Set TYPE OF ACCESS to FULL CONTROL
9) Select the checkbox to cause the permissions to be propagated to sub keys
10) Select OK modify the permissions
11) Under HKEY_LOCAL_MACHINE on local machine, Double click SYSTEM
12) Double click CurrentControlSet
13) Double click Services
14) Highlight DISKEEPER
15) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS
16) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS
17) Highlight ADMINISTRATOR
18) Set TYPE OF ACCESS to FULL CONTROL
19) Select the checkbox to cause the permissions to be propagated to sub keys
20) Select OK modify the permissions
21) Close the registry

You should not see this error message again in the future.

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