Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Unable to run Diskeeper on a Windows XP 64-bit system.
Answer
It's likely that Diskeeper is unable to run on a 64-bit system because the path to the program file has been affected. To correct this issue, please perform the following steps: 1. From the Start button, open 'All Users'. 2. Locate the Diskeeper shortcut and right-click, Properties. 3. In the Shortcut tab, Choose 'Target' which should look something like this: C:\WINDOWS\system32\mmc.exe 'C:\Program Files\Executive Software\Diskeeper\Diskeeper.msc' 4. Change the above command to: C:\WINDOWS\system32\mmc.exe /32 'C:\Program Files\Executive Software\Diskeeper\Diskeeper.msc' The next changes that are needed are to the registry. 1. Click on Start \| Run 2. Type RegEdit. 3. Find the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Explorer\MyComputer\DefragPath 4. In the 'Default' key, change something that looks like this: mmc.exe C:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c: 5. To this: mmc.exe /32 C:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c:

Question

Unable to run Diskeeper on a Windows XP 64-bit system.

Answer

It's likely that Diskeeper is unable to run on a 64-bit system because the path to the program file has been affected. To correct this issue, please perform the following steps:

1. From the Start button, open 'All Users'.

2. Locate the Diskeeper shortcut and right-click, Properties.

3. In the Shortcut tab, Choose 'Target' which should look something like this:

C:\WINDOWS\system32\mmc.exe 'C:\Program Files\Executive Software\Diskeeper\Diskeeper.msc'

4. Change the above command to: C:\WINDOWS\system32\mmc.exe /32 'C:\Program Files\Executive
Software\Diskeeper\Diskeeper.msc'

The next changes that are needed are to the registry.

1. Click on Start | Run

2. Type RegEdit.

3. Find the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
Explorer\MyComputer\DefragPath

4. In the 'Default' key, change something that looks like this: mmc.exe
C:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c:

5. To this: mmc.exe /32 C:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c:

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