Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Running Diskeeper produces the error message "The ordinal NNNN could not be located in the dynamic link library MFC42u.dll".
Answer
This is an indication that the version of MFC42u.DLL on your computer is older than the version with which Diskeeper was built. The solution is to download & install a newer version of MFC42u.DLL. To replace the file with a new one: Click Start, Run. Type CMD in the Open box and click OK. Type: cd WINNT\System32 rename MFC42u.DLL MFC42u.OLD copy /r <newer-ver>\MFC42u.DLL . Reboot.

Question

Running Diskeeper produces the error message "The ordinal NNNN could not be located in the dynamic link library MFC42u.dll".

Answer

This is an indication that the version of MFC42u.DLL on your computer is older than the version with which Diskeeper was built.

The solution is to download & install a newer version of MFC42u.DLL.

To replace the file with a new one:

Click Start, Run.
Type CMD in the Open box and click OK.
Type:

cd WINNT\System32
rename MFC42u.DLL MFC42u.OLD
copy /r <newer-ver>\MFC42u.DLL .

Reboot.

<<Back