Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Diskeeper runs at an incorrect time or when a schedule was not set to run.
Answer
For Diskeeper 8.0 (for previous versions, navigate back and select the correct version of Diskeeper in the Common Issues section): At times it appears that schedules are not running when they are supposed to or when they do run it is not a scheduled time. In many instances the settings of the schedule can be checked by going into the Diskeeper interface, selecting "Set It and Forget it"&reg Custom Schedule, and viewing the schedule. Then the schedule you just viewed can be checked against the Schedule file on the system by going into the \Program Files\Executive Software\Diskeeper and opening the Diskeeper.CTL file through notepad (if a prompt comes up, use select program from list and then scroll down the list and choose notepad. Now, the way the schedule is formatted appears unclear. If you scroll through the file, you can tell if the setting matches the time specified within the Diskeeper interface. If it does not match up please email our support team with the file as an attachment using this link, please do mention that you followed the steps within the Common issues section for scheduling and are still running into issues. Here is some more information on scheduling. Please do note that more detailed scheduling topics can be found within the online Help within Diskeeper or by downloading a manual in PDF format by clicking the Product Manual link within our web site Open Diskeeper. Highlight the partition you want to schedule and click "Set It and Forget It" on the right of the window. If you want to use one of the quick settings, select the setting you want by clicking on it. If you hover the cursor on one of the quick settings, a popup will display details of the setting, or you can select Custom Schedule and set a schedule. To do this, click "Set a custom schedule" and set the schedule parameters. Remember that "When" modifies "Run", and "Between" and "and" modify "When". Then click the Set Schedule button. For example, if you want Diskeeper to run every weekday between midnight and 1 AM, you would set: Select type of schedule: Every 2 hours Select which days to run: Weekdays Select a starting time: Midnight Select an ending time: 1:00 AM Diskeeper would run at midnight, then reschedule to run 2 hours after it finishes, but that would be after 2 AM so the time would advance to the next midnight. If this does not resolve the issue please email our support team using this link, please do mention that you followed the steps within the Common issues section for scheduling and are still running into issues. Please include any screen captures of what you’re encountering along with the complete information on how you arrived at your issue.

Question

Diskeeper runs at an incorrect time or when a schedule was not set to run.

Answer

For Diskeeper 8.0 (for previous versions, navigate back and select the correct version of Diskeeper in the Common Issues section):

At times it appears that schedules are not running when they are supposed to or when they do run it is not a scheduled time. In many instances the settings of the schedule can be checked by going into the Diskeeper interface, selecting "Set It and Forget it"&reg Custom Schedule, and viewing the schedule. Then the schedule you just viewed can be checked against the Schedule file on the system by going into the \Program Files\Executive Software\Diskeeper and opening the Diskeeper.CTL file through notepad (if a prompt comes up, use select program from list and then scroll down the list and choose notepad. Now, the way the schedule is formatted appears unclear. If you scroll through the file, you can tell if the setting matches the time specified within the Diskeeper interface. If it does not match up please email our support team with the file as an attachment using this link, please do mention that you followed the steps within the Common issues section for scheduling and are still running into issues.

Here is some more information on scheduling. Please do note that more detailed scheduling topics can be found within the online Help within Diskeeper or by downloading a manual in PDF format by clicking the Product Manual link within our web site

Open Diskeeper. Highlight the partition you want to schedule and click "Set It and Forget It" on the right of the window. If you want to use one of the quick settings, select the setting you want by clicking on it. If you hover the cursor on one of the quick settings, a popup will display details of the setting, or you can select Custom Schedule and set a schedule.

To do this, click "Set a custom schedule" and set the schedule parameters. Remember that "When" modifies "Run", and "Between" and "and" modify "When". Then click the Set Schedule button.

For example, if you want Diskeeper to run every weekday between midnight and 1 AM, you would set:

Select type of schedule: Every 2 hours
Select which days to run: Weekdays
Select a starting time: Midnight
Select an ending time: 1:00 AM

Diskeeper would run at midnight, then reschedule to run 2 hours after it finishes, but that would be after 2 AM so the time would advance to the next midnight.

If this does not resolve the issue please email our support team using this link, please do mention that you followed the steps within the Common issues section for scheduling and are still running into issues. Please include any screen captures of what you’re encountering along with the complete information on how you arrived at your issue.

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