Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
I just ran a defrag and the performance report is showing no improvement.
Answer
This sometimes indicates that certain system files are either currently in use or excluded by default on the system. After running an analysis on the volume in question, ensure that the Fragmentation Tab is selected, then select the option 'Click to view most fragmented files'. Check to see if the information in this window reflects that the files in question are excluded or in [Excess Allocation] which indicates Windows is using the file.

Question

I just ran a defrag and the performance report is showing no improvement.

Answer

This sometimes indicates that certain system files are either currently in use or excluded by default on the system. After running an analysis on the volume in question, ensure that the Fragmentation Tab is selected, then select the option 'Click to view most fragmented files'.
Check to see if the information in this window reflects that the files in question are excluded or in [Excess Allocation] which indicates Windows is using the file.

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