Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
The welcome (Orientation) screen does not go away?
Answer
We have found that some systems may have a restriction in the registry that does not allow administrator access to the Diskeeper registry keys. Please find the steps below to allow you to utilize Diskeeper. Here's how to allow administrator access to the Diskeeper registry keys Before you begin any editing of the registry, always update your emergency repair disk (ERD). 1) From the Desktop, click START, then RUN 2) Type REGEDT32 for the command and click OK 3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE 4) Highlight EXECUTIVE SOFTWARE 5) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS 6) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS 7) Highlight ADMINISTRATOR 8) Set TYPE OF ACCESS to FULL CONTROL 9) Click the Advanced button 10) Select the checkbox to cause the permissions to be propagated to sub keys 11) Select OK modify the permissions 12) Under HKEY_LOCAL_MACHINE on local machine, Double click SYSTEM 13) Double click CurrentControlSet 14) Double click Services 15) Highlight DISKEEPER 16) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS 17) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS 18) Highlight ADMINISTRATOR 19) Set TYPE OF ACCESS to FULL CONTROL 20) Click the Advanced button 21) Select the checkbox to cause the permissions to be propagated to sub keys 22) Select OK modify the permissions 23) Close the registry You should then be able to operate Diskeeper from an administrator account.

Question

The welcome (Orientation) screen does not go away?

Answer

We have found that some systems may have a restriction in the registry that does not allow administrator access to the Diskeeper registry keys. Please find the steps below to allow you to utilize Diskeeper. Here's how to allow administrator access to the Diskeeper registry keys

Before you begin any editing of the registry, always update your emergency repair disk (ERD).

1) From the Desktop, click START, then RUN
2) Type REGEDT32 for the command and click OK
3) Under HKEY_LOCAL_MACHINE on local machine, double click SOFTWARE
4) Highlight EXECUTIVE SOFTWARE
5) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS
6) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS
7) Highlight ADMINISTRATOR
8) Set TYPE OF ACCESS to FULL CONTROL
9) Click the Advanced button
10) Select the checkbox to cause the permissions to be propagated to sub keys
11) Select OK modify the permissions
12) Under HKEY_LOCAL_MACHINE on local machine, Double click SYSTEM
13) Double click CurrentControlSet
14) Double click Services
15) Highlight DISKEEPER
16) With NT 4 or Windows 2000, In the Menu Bar, click SECURITY, then PERMISSIONS
17) With Windows XP, In the Menu Bar, click EDIT, then PERMISSIONS
18) Highlight ADMINISTRATOR
19) Set TYPE OF ACCESS to FULL CONTROL
20) Click the Advanced button
21) Select the checkbox to cause the permissions to be propagated to sub keys
22) Select OK modify the permissions
23) Close the registry

You should then be able to operate Diskeeper from an administrator account.

<<Back