Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.
Diskeeper | Sitekeeper | Undelete
Question |
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| What is the meaning of the term ''open for exclusive access'' and how does that affect Diskeeper? |
Answer |
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Files that are open for exclusive access, including Oracle databases, Exchange databases and the paging file, cannot be moved or defragmented by Diskeeper. This is because the Microsoft API for defragmentation will not move files open for exclusive access because files that are open in that fashion are opened for input and moving them could cause corruption. We consider the integrity of your data to be of greater importance than file defragmentation. Files that are open for exclusive access can be a problem, because the fragments of these files, being immovable, can prevent Diskeeper from consolidating enough free space to defragment the entire partition. You can get around most of this by selecting a time when you can have exclusive use of the system, then arrange that no applications start automatically on booting. In Control Panel/ Services, find any applications that start as services and disable them, first noting their existing settings so that you can restore them later. Then set the paging file, if any, on the partition to zero size, both initial and maximum. Now reboot and immediately run Diskeeper in the manual mode. As soon as it has finished, restore the original paging file values and the Services settings, and reboot
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