Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Error 1920 when installing Diskeeper.
Answer
There are three main causes of this 1920 error. The first is the Event Log service is not set to Automatic. The second is that the Diskeeper service is already installed, but disabled. The third is that the system is not recognising a long path name when it tries to start the Diskeeper service. Check the Event Log service to make certain it is set to Automatic. in Windows 2000 & Windows XP, check the following: 1. From the Start menu, Select Settings, Control Panel, Administrative Tools and Services. 2. Search the services list for Event Log and double click that service. 3. If the service is set to automatic, move on to the next section, 4. If it is not set to Automatic, from the Startup type: pull down menu, select Automatic 5. Select OK 6. Reboot the system in Windows NT 4.0, check the following: 1. From the Start menu, Select Settings, Control Panel and Services. 2. Search the services list for Event Log and highlight that service. 3. Select the Startup button 4. Select the Automatic radio button from the list in the upper sub-window 5. Select OK If the Event Log service is set to automatic and the issue persists, do the following: 1. Go to Control Panel, Services, look to see if the Diskeeper service is listed. If it is, check to see if it says it is disabled. If it is disabled do the following; a. Run REGEDT32 b. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Diskeeper. c. Delete the Diskeeper key. d. Reboot your computer and retry the Diskeeper installation. e. Diskeeper should now run normally. 2. If the Diskeeper service is not listed under Control Panel, Services, run the Diskeeper installation again. 3. When the error message, 1920, “Cannot start the Diskeeper service” comes up, without closing the error box... 4. Go to Control Panel, Services, highlight the Diskeeper service and hit Start. 5. When the error comes up: a. Run REGEDT32 b. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Diskeeper. c. Double-click on ImagePath. Add double quotes (“) at the beginning and end of the install path. d. Still without closing the 1920 error box, go to Control Panel, Administrative Tools, Services, highlight the Diskeeper service and Start it. 6. If you get an error, cancel the installation and retry it, using an 8dot3 folder path. 7. If there is no error, then go back to the 1920 error box and hit retry. The installation should complete. If you have tried these steps and are not seeing this problem go away, please completely remove Diskeeper from the system, check if any anti-virus applications are loaded and if they are disable them, install Diskeeper and re-enable the ani-virus application after rebooting the system.

Question

Error 1920 when installing Diskeeper.

Answer

There are three main causes of this 1920 error. The first is the Event Log service is not set to Automatic. The second is that the Diskeeper service is already installed, but disabled.
The third is that the system is not recognising a long path name when it tries to start the Diskeeper service.

Check the Event Log service to make certain it is set to Automatic.

in Windows 2000 & Windows XP, check the following:

1. From the Start menu, Select Settings, Control Panel, Administrative Tools and Services.
2. Search the services list for Event Log and double click that service.
3. If the service is set to automatic, move on to the next section,
4. If it is not set to Automatic, from the Startup type: pull down menu, select Automatic
5. Select OK
6. Reboot the system

in Windows NT 4.0, check the following:

1. From the Start menu, Select Settings, Control Panel and Services.
2. Search the services list for Event Log and highlight that service.
3. Select the Startup button
4. Select the Automatic radio button from the list in the upper sub-window
5. Select OK

If the Event Log service is set to automatic and the issue persists, do the following:

1. Go to Control Panel, Services, look to see if the Diskeeper service is listed. If it is, check to see if it says it is disabled. If it is disabled do the following;

a. Run REGEDT32
b. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Diskeeper.
c. Delete the Diskeeper key.
d. Reboot your computer and retry the Diskeeper installation.
e. Diskeeper should now run normally.

2. If the Diskeeper service is not listed under Control Panel, Services, run the Diskeeper installation again.

3. When the error message, 1920, “Cannot start the Diskeeper service” comes up, without closing the error box...

4. Go to Control Panel, Services, highlight the Diskeeper service and hit Start.

5. When the error comes up:

a. Run REGEDT32
b. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Diskeeper.
c. Double-click on ImagePath. Add double quotes (“) at the beginning and end of the install path.
d. Still without closing the 1920 error box, go to Control Panel, Administrative Tools, Services, highlight the Diskeeper service and Start it.

6. If you get an error, cancel the installation and retry it, using an 8dot3 folder path.

7. If there is no error, then go back to the 1920 error box and hit retry. The installation should complete.
If you have tried these steps and are not seeing this problem go away, please completely remove Diskeeper from the system, check if any anti-virus applications are loaded and if they are disable them, install Diskeeper and re-enable the ani-virus application after rebooting the system.

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