Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.
Diskeeper | Sitekeeper | Undelete
Question |
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| ‘Error 1316’ installer error when trying to install on Windows XP. |
Answer |
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The problem appears to be linked to the presence of Norton NAV2002 on the system during the installation. We advise that you uninstall NAV2002 and then run the install of Diskeeper. After Diskeeper is installed you can reinstall NAV2002 and both should run normally.
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