Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Error 2381 when installing Diskeeper.
Answer
You need to adjust the permissions on the \Installer folder to Full Control for the Everyone group. I also recommend that you set the permissions on the folder where you expanded the download to Everyone with Full Control. The \Installer may be a hidden directory that you may not see. If you can not see it, perform the following steps to make it visible. 1. Open My Computer 2. Select the Folder Options selection from the Tools menu 3. Select the View tab 4. Select the Show hidden files and folders radio button 5. Un-check the hide protected operating system files (Recommended) check box 6. Select Yes when the warning window comes up 7. Select the OK button Then check for the Install or Installer directory in your %systemroot% (WinNT) directory. You should be able to see and setup the above recommended permissions. Sometimes a reboot is necessary for the changes to take effect.

Question

Error 2381 when installing Diskeeper.

Answer

You need to adjust the permissions on the \Installer folder to Full Control for the Everyone group. I also recommend that you set the permissions on the folder where you expanded the download to Everyone with Full Control.

The \Installer may be a hidden directory that you may not see. If you can not see it, perform the following steps to make it visible.

1. Open My Computer
2. Select the Folder Options selection from the Tools menu
3. Select the View tab
4. Select the Show hidden files and folders radio button
5. Un-check the hide protected operating system files (Recommended) check box
6. Select Yes when the warning window comes up
7. Select the OK button

Then check for the Install or Installer directory in your %systemroot% (WinNT) directory. You should be able to see and setup the above recommended permissions.

Sometimes a reboot is necessary for the changes to take effect.

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