Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
‘Error 1311’ installer error when trying to install from a CD.
Answer
The problem appears to be a resource issue on some computers when installing and reading from a CD at the same time. The solution is to create a new folder under the C:\ and copy the CD to it. Double click on demo32.exe, or if demo32.exe is not present, double click Setup.exe from hard disk location to install.

Question

‘Error 1311’ installer error when trying to install from a CD.

Answer

The problem appears to be a resource issue on some computers when installing and reading from a CD at the same time. The solution is to create a new folder under the C:\ and copy the CD to it. Double click on demo32.exe, or if demo32.exe is not present, double click Setup.exe from hard disk location to install.

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