Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
When using Diskeeper 6.0, I get ScanNtfs - Scan aborted. Fatal error - File Pagefile.sys. What is wrong?
Answer
The NTFS engine is trying to store some data about the paging file in the registry, but cannot do so because the registry access permissions aren’t set up to allow it. Resetting HKEY_LOCAL_MACHINE Software Executive Software DiskeeperNT FragGuard permissions to Administrator and System full control will handle the problem.

Question

When using Diskeeper 6.0, I get ScanNtfs - Scan aborted. Fatal error - File Pagefile.sys. What is wrong?

Answer

The NTFS engine is trying to store some data about the paging file in the registry, but cannot do so because the registry access permissions aren’t set up to allow it. Resetting HKEY_LOCAL_MACHINE Software Executive Software DiskeeperNT FragGuard permissions to Administrator and System full control will handle the problem.

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