Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
When I try to download my purchased software, there is a server error, file not found error or the file downloads and is corrupted.
Answer
Sometimes, if the link gets wrapped onto two lines in your email then the whole link does not get used. If this appears to be the case, try copying the first line of the address and pasting it into the address bar of your web browser and then copying and pasting the second line into your browser (at the end of what you already pasted). The link should end with the a curly bracket ' } ' make sure that this is in place in the link in your browser window. If the file downloads but says it is corrupted when you try to open it, the whole file may not have downloaded. If this is what is happening to you, we need to make sure the full file downloads by emptying your Internet Explorer cache. With internet files, Internet Explorer keeps a temporary copy so if you go back to a website, the file can load quickly from your computer instead of re-downloading it from the internet. Usually this helps but in our case, we do not want it to give you the corrupted file over again. To empty your cache, go to the ' tools ' menu in Internet Explorer and select 'internet options...' . Then click the 'delete files...' button. Then click the 'OK' button on the confirmation box that pops up. Do this before your try downloading the new link.

Question

When I try to download my purchased software, there is a server error, file not found error or the file downloads and is corrupted.

Answer

Sometimes, if the link gets wrapped onto two lines in your email then the whole link does not get used. If this appears to be the case, try copying the first line of the address and pasting it into the address bar of your web browser and then copying and pasting the second line into your browser (at the end of what you already pasted). The link should end with the a curly bracket ' } ' make sure that this is in place in the link in your browser window.
If the file downloads but says it is corrupted when you try to open it, the whole file may not have downloaded. If this is what is happening to you, we need to make sure the full file downloads by emptying your Internet Explorer cache. With internet files, Internet Explorer keeps a temporary copy so if you go back to a website, the file can load quickly from your computer instead of re-downloading it from the internet. Usually this helps but in our case, we do not want it to give you the corrupted file over again. To empty your cache, go to the ' tools ' menu in Internet Explorer and select 'internet options...' . Then click the 'delete files...' button. Then click the 'OK' button on the confirmation box that pops up. Do this before your try downloading the new link.

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