Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

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User Interface
 Answers
The Drive letter is not displayed in the user interface for Diskeeper, what should I do?
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The idle resources graph is not showing, what should I do?
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Why is the action menu not available?
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Why doesn't Diskeeper move all files into the one block? *****
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Why after running a defragmentation there is a file remaining in the report (view report) listed as [Directory]?
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Why does Diskeeper say my disk does not need to be defragmented when I can see from the display that the files are scattered all over the disk?
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Diskeeper shows half of a drive is allocated towards "Reserved system space". Why?
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Why does Diskeeper leave a small portion of system files (green files) in the middle of the drive?
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Why after running a defrag Diskeeper shows files remaining as fragmented due to excess allocation?
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Diskeeper cannot see some drives in my computer. What should I do?
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