Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

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Failed to launch or Connect
 Answers
I am receiving "Error reading setup initialization file"... what should I do?
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Running Diskeeper produces the error message "The ordinal NNNN could not be located in the dynamic link library MFC42u.dll". What should I do ?
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On Windows NT 4.0 "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly". How can I correct this?
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Diskeeper (Under XP) tries to open with some program other than MMC. What should I do?
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Diskeeper has detected that the access controls on your registry are not set correctly for Diskeeper. How can I correct this?
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Diskeeper (NOT under XP) tries to open with some program other than MMC. What should I do?
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On Windows NT 4.0 Terminal Server "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly". How do I correct this?
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When launching Diskeeper "Cannot find the file "C:\Program Files\Executive Software\DiskeeperSvr\Diskeeper.msc" (or one of its components.) Make sure path and filename are correct and that all required libraries are available." What should I do?
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"Unable to create a node manager. Make sure mmcndmgr.dll is registered" What should I do?
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"Can't load Resource DLL". What should I do?
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Snap-In failed to Initialise.
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Diskeeper "Cannot/failed to initalise as listener" message keeps coming up (does not apply to Windows 9X). What should I do?
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On Windows 2000, "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly". What should I do?
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Running Diskeeper through computer management produces "Unable to connect" message. What should I do?
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On Windows XP, "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly". What should I do?
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