Frequently Asked Questions
Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.
Diskeeper | Sitekeeper | Undelete
Diskeeper errors |
Answers |
|---|---|
| Why is Diskeeper not performing complete defrags? |  |
| I cannot remove USB device (MP3 player), what can I do? | |
| Diskeeper is using a lot of system resources, what can I do? | |
| I have delays on Bootup, what should I do? | |
| I have no idle resources (BOINC/SETI), how do I fix this? | |
| IFAAST is not running, what can I do? | |
| My Defrag settings are lost when the drive is remounted. What can I do? | |
| I am receiving the Error "1720", what can I do to correct this? | |
| Diskeeper does not defragment a disk with cluster size greater than 4k. What should I do? | |
| Diskeeper does not defragment hiberfil.sys, What should I do? | |
| Diskeeper cannot defragment encrypted files on Windows 2000, What should I do? | |
| Diskeeper for Windows NT, 2000 and XP can't seem to defragment $Extend files. Is Diskeeper broken? | |
| Diskeeper won't move some files no matter what I do. Is there a problem with Diskeeper? | |
| Diskeeper does not defragment: ntldr, ntdetect, boot.ini nor my ntoskrnl.exe files. What should I do? | |
| It appears that Diskeeper cannot defragment a good amount of files (15 and up). What should I do? | |
| Diskeeper will not defragment files within the System Volume Information folder. Why is this? | |
| Diskeeper seems to stop responding at 25% on my FAT or FAT32 partition, why is this? | |
| Diskeeper appears to take a very long time to defragment Windows 2000 and XP systems. What should I do? | |
| When I try to select a partition with Diskeeper, it says, ''Diskeeper has detected that CHKDSK is scheduled to run on the volume: Please run CHKDSK /F.'' What is the problem? | |
| Why does Diskeeper report fragmented files after I have run the default defragmenter in Windows 98? | |
| Diskeeper reports the following Event ID 29 in the Application Log of the Event Viewer: File System Inconsistency detected: The file records that GetInUseFRS requested and received are (one number), (different number). What should I do? | |
| I receive the 'Error 1311' installer error when trying to install from a CD. What should I do? | |
| I receive the ‘Error 1603’ installer error when trying to install Diskeeper on Windows NT 4.0. What should I do? | |
| Diskeeper Installation produces a "Failed to extract file DLL .ini" error. What should I do? | |
| I receive the "Error 1631" when installing Diskeeper. What should I do? | |
| I receive the "Error 1926" - Couldn't set file security for file config.msi' when trying to install Diskeeper. What should I do? | |
| I receive the "Error 2381" when installing Diskeeper. What should I do? | |
| The Internal Error of 2744 and/or 2755 is received during the Microsoft Installer process. What should I do? | |
| I receive the 'Error 1316' installer error when trying to install on Windows XP. What should I do? | |
| Diskeeper installation produces an error "Wizard Interrupted". What should I do? | |
| I receive the 'Error 1723' installer error when trying to install Diskeeper on Windows NT or 2000. What should I do? | |
| Diskeeper "cannot initialise" message when attempting to Analyse or Defragment. What should I do? | |
| "Failed to Launch Diskeeper Engine" message comes up on Windows 9X platforms. What should I do? | |
| I receive the "Error 1402". What should I do? | |
| I receive the “Error 1920” when installing Diskeeper. What should I do? | |
| Diskeeper "will not initialise as a listener" What should I do? | |