Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
It seems that the configure MFT and Paging File/Frag Shield feature is not allowing me to change settings.
Answer
It has been discovered that sometimes the recommendations for this feature are not available or grayed-out on certain volumes. In this case, try to make manual changes by specifying values within the maximum and minimum size ranges. Changes will not be allowed if invalid. As this is a file system structure modification, the system will request exact values. Please make sure that you are entering a valid number between the minimum and maximum values. This may require reading further in the help topics or calculating the numbers. As each and every drive size is different, it varies and a specific number can not be provided to you from the web support option. To reach a live rep if you are not sure of the changes, please click the 'This Didn't help' button below. By clicking the button, you will be presented with a form to submit your issue to our technical team. Please read the form and submission carefully, provide complete and accurate details of the problem and please provide screen captures of the problem/feature window (by using the 'Prt Scr' button on your keyboard, and then pasting the contents into Microsoft paint or a photo editor of your choice). In addition we could expedite a solution quicker if you could send an email attachment of screen cap of the Disk Management (read on further for instructions on getting to Disk Management) or your drive properties. Disk Management Instructions: Right click on My Computer, and then select Manage. A Computer Management window will appear from here. Select Disk Management from the left side of the window.

Question

It seems that the configure MFT and Paging File/Frag Shield feature is not allowing me to change settings.

Answer

It has been discovered that sometimes the recommendations for this feature are not available or grayed-out on certain volumes. In this case, try to make manual changes by specifying values within the maximum and minimum size ranges. Changes will not be allowed if invalid. As this is a file system structure modification, the system will request exact values. Please make sure that you are entering a valid number between the minimum and maximum values.
This may require reading further in the help topics or calculating the numbers. As each and every drive size is different, it varies and a specific number can not be provided to you from the web support option. To reach a live rep if you are not sure of the changes, please click the 'This Didn't help' button below.
By clicking the button, you will be presented with a form to submit your issue to our technical team. Please read the form and submission carefully, provide complete and accurate details of the problem and please provide screen captures of the problem/feature window (by using the 'Prt Scr' button on your keyboard, and then pasting the contents into Microsoft paint or a photo editor of your choice). In addition we could expedite a solution quicker if you could send an email attachment of screen cap of the Disk Management (read on further for instructions on getting to Disk Management) or your drive properties. Disk Management Instructions: Right click on My Computer, and then select Manage. A Computer Management window will appear from here. Select Disk Management from the left side of the window.

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