Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Can not run Diskeeper on Windows XP 64-bit (using 32-bit run time).
Answer
This issue is related to Diskeeper not being able to point to the specific path on the system. To fix the shortcut in the Programs menu, follow these steps: From the Start button, open "All Users". Locate the Diskeeper shortcut and right-click, Properties. In the Shortcut tab, Choose "Target" which should look something like this: D:\WINDOWS\system32\mmc.exe "F:\Program Files\Executive Software\Diskeeper\Diskeeper.msc" Change the above command to: D:\WINDOWS\system32\mmc.exe /32 "F:\Program Files\Executive Software\Diskeeper\Diskeeper.msc" To fix the Explorer/Right-click/Tools command: Run RegEdit. Find the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Explorer\MyComputer\DefragPath In the "Default" key, change something that looks like this: mmc.exe F:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c: To something like this: mmc.exe /32 F:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c:

Question

Can not run Diskeeper on Windows XP 64-bit (using 32-bit run time).

Answer

This issue is related to Diskeeper not being able to point to the specific path on the system.

To fix the shortcut in the Programs menu, follow these steps:

From the Start button, open "All Users".
Locate the Diskeeper shortcut and right-click, Properties.
In the Shortcut tab, Choose "Target" which should look something like this:

D:\WINDOWS\system32\mmc.exe "F:\Program Files\Executive Software\Diskeeper\Diskeeper.msc"

Change the above command to: D:\WINDOWS\system32\mmc.exe /32 "F:\Program Files\Executive
Software\Diskeeper\Diskeeper.msc"

To fix the Explorer/Right-click/Tools command:

Run RegEdit.

Find the key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Explorer\MyComputer\DefragPath

In the "Default" key, change something that looks like this: mmc.exe

F:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c:

To something like this: mmc.exe /32 F:\PROGRA~1\EXECUT~1\DISKEE~1\DISKEE~1.MSC %c:

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