Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question
Diskeeper seems to stop responding at 25% on my FAT or FAT32 partition.
Answer
What is occurring at this point is that Diskeeper taking a long time at specific points in its operation. We advise that you use Set It and Forget It to schedule Diskeeper to run in the background. If you would like the run Diskeeper manually, you should find success in allowing the software to complete its operation, which may take time.If the drive does not have to be accessed by an operating system other than Windows NT, 2000 or XP, we would advise you to convert it to NTFS.

Question

Diskeeper seems to stop responding at 25% on my FAT or FAT32 partition.

Answer

What is occurring at this point is that Diskeeper taking a long time at specific points in its operation.
We advise that you use Set It and Forget It to schedule Diskeeper to run in the background. If you would like the run Diskeeper manually, you should find success in allowing the software to complete its operation, which may take time.If the drive does not have to be accessed by an operating system other than Windows NT, 2000 or XP, we would advise you to convert it to NTFS.

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