Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can’t find the answer you’re looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Question

Diskeeper can not defragmented encrypted files on Windows 2000?

Answer

Currently, file encryption is not fully supported by Diskeeper in Windows 2000, only in Windows XP. If you have setup Diskeeper to report defragmented files in the Event Viewer, you will likely see Diskeeper reporting that it could not open the files. In Windows 2000, your encrypted files are safe, its just that Diskeeper can not get access to encrypted files in that specific operating system.

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