Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Upon Launching Diskeeper
Answers

The welcome (Orientation) screen does not go away.
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Running Diskeeper produces the error message "The ordinal NNNN could not be located in the dynamic link library MFC42u.dll".
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Unable to run Diskeeper on a Windows XP 64-bit system.

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Program Folder opens when clicking on the Diskeeper Icon.
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On Windows NT 4.0 "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly".
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Diskeeper (Under XP) tries to open with some program other than MMC.
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Diskeeper has detected that the access controls on your registry are not set correctly for Diskeeper.
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Diskeeper (NOT under XP) tries to open with some program other than MMC.

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On Windows NT 4.0 Terminal Server "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly".
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Diskeeper has detected that the access controls on your registry are not set correctly for Diskeeper operation. It is most likely that access controls on the registry are not set to allow processes running under the SYSTEM account to update the registry. Contact Technical Support using this link for assistance in correcting this condition.
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When launching Diskeeper “Cannot find the file “C:\Program Files\Executive Software\DiskeeperSvr\Diskeeper.msc” (or one of its components.) Make sure path and filename are correct and that all required libraries are available.”

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“Unable to create a node manager. Make sure mmcndmgr.dll is registered”
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“Can’t load Resource DLL”.

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Snap-In failed to Initialise.
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Diskeeper "Can not/failed to initalise as listener" message keeps coming up (does not apply to Windows 9X).
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Diskeeper "cannot initialise" message when attempting to Analyse or Defragment.
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On Windows 2000, "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly".
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Running Diskeeper through computer management produces "Unable to connect" message.

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On Windows XP, "Unable to launch or to connect to the Diskeeper service. Possible causes are that another Diskeeper process is currently connected to this computer or Diskeeper is not installed correctly".
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