Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

General
 Answers
The welcome (Orientation) screen does not go away?
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Some or all of my NTFS partitions are not visible from within Diskeeper. What is wrong?
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How often do I need to run Diskeeper?
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Diskeeper Server 7.0 fails to remotely connect to systems that have Diskeeper pre-7.0 software installed.
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What does Diskeeper do when it encounters a bad cluster on a partition?
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How does the Diskeeper company name change affect telephone support contracts?
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On my new system, Diskeeper says I have a negative figure available for defragmentation and half of my NTFS partition shows the green and white stripes representing Reserved system space. What's up?
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Do I really need Diskeeper on all of my systems?

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Will Diskeeper enhance the performance of my disk array (SAN, RAID, stripe set, etc.)?
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The Diskeeper Workstation box states that it only works on Windows 95 with OSR2. How do I find out if I am running OSR2?
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I am trying to install Diskeeper Workstation on my Windows NT/2000 Server and it won't install. Why can't I install the software?
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What is a good round figure for the amount of free space that I should maintain on a partition?

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Diskeeper won't move some files no matter what I do. Is there a problem with Diskeeper?
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Can not remotely connect to Diskeeper on a Windows XP Pro system.
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How will my technical support be affected by the Diskeeper company name change?
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