Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Error Messages
 Answers
On Windows NT 4.0, when I try to run Analyse or Defragment on my NTFS partition(s) I get a message that says: ''Diskeeper does not support the version of NTFS installed on this volume. Only versions of NTFS created by Windows NT 3.51 through Windows NT 4.0 are supported.'' What does this mean?
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When using Diskeeper 6.0, I get ScanNtfs - Scan aborted. Fatal error - File Pagefile.sys. What is wrong?
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Black screen when restarting the computer system on a boot partition that is FAT.

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ScanNtfs - Scan aborted. Fatal error - File Pagefile.sys.

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ScanNtfs - Scan aborted. Fatal error - File.

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Error 1326 and 67 when pushing.
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‘Error 1723’ installer error when trying to install Diskeeper on Windows 9x.
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Diskeeper reports the following Event ID 29 in the Application Log of the Event Viewer: File System Inconsistency detected: The file records that GetInUseFRS requested and received are (one number), (different number).
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I/O Smart Errors Filling up the Event Log.
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‘Error 1311’ installer error when trying to install from a CD.
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I/O Smart Errors Filling up the Event Log.
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‘Error 1603’ installer error when trying to install Diskeeper on Windows NT 4.0.
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Diskeeper Installation produces a "Failed to extract file DLL .ini" error.
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"Error 1631." when installing Diskeeper.
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Error 1926 - Couldn't set file security for file config.msi’ when trying to install Diskeeper.
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Error 2381 when installing Diskeeper.
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Internal Error of 2744 and/or 2755 is recieved during the Microsoft Installer process.
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Error 2359 when installing Diskeeper.
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Black screen when restarting the computer system on a boot partition that is NTFS.
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‘Error 1316’ installer error when trying to install on Windows XP.
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Diskeeper installation produces an error "Wizard Interrupted".

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Inaccessible Boot Device.
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‘Error 1723’ installer error when trying to install Diskeeper on Windows NT or 2000.
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Error 1911 when installing Diskeeper on Windows XP.
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Diskeeper "cannot initalise" message when attempting to Analyse or Defragment.
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Diskeeper "could not initalise" message when attempting to Analyse or Defragment.
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"Failed to Launch Diskeeper Engine" message comes up on Windows 9X platforms.
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Error 1402.
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Error 1920 when installing Diskeeper.
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What is the meaning of the term ''open for exclusive access'' and how does that affect Diskeeper?
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Diskeeper "will not initialise as a listener"
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