Frequently Asked Questions

Chances are, others have the same questions that you do. Therefore, we have taken the common questions for Diskeeper, Sitekeeper and Undelete and provided the answers (and the questions) below in our Frequently Asked Questions section. Simply select the product below that you have questions about. If you can't find the answer you're looking for, you can submit a tech support question here.

Diskeeper | Sitekeeper | Undelete

Analysis and Defragmentation
Answers
Diskeeper does not defragment a disk with cluster size greater than 4k?
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Diskeeper does not defragment hiberfil.sys?
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Diskeeper cannot defragment encrypted files on Windows 2000?

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After analysing or defragmenting my NTFS partition, Diskeeper reports that I have less free space as a percentage than I really have. Why is Diskeeper not reporting the correct amount of free space?

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This solution allows Diskeeper to defragment open files safely, whether they are open for read operations or for write operations?
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Can I access a file Diskeeper is defragmenting?
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Diskeeper for Windows NT and 2000 can't seem to defragment $Extend files. Is Diskeeper broken?
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Diskeeper won't move some files no matter what I do. Is there a problem with Diskeeper?
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Why does Diskeeper report fragmented files after I have run the default defragmenter in Windows 98?
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Diskeeper does not consolidate all of the files in one place on the partition.

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Diskeeper does not defragment: ntldr, ntdetect, boot.ini nor my ntoskrnl.exe files.
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Defragmenting Exchange and SQL Server database files.
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After running a defragmentation there is a file remaining in the report (view report) listed as [Directory].
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Diskeeper does not consolidate all of the files in one place on the partition.
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Why does Diskeeper say my disk does not need to be defragmented when I can see from the display that the files are scattered all over the disk?
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Diskeeper says that the disk does not need to be defragmented when the display indicates that files are scattered.
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Diskeeper pauses during a defragmentation.
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Why doesn’t Diskeeper result in a fragmentation display showing all the files in one place and all the spaces consolidation into another place?
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It appears that Diskeeper can not defragment a good amount of files (15 and up).
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I have many files (more than 15) that Diskeeper cannot seem to defragment. Why?
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Diskeeper shows half of a drive is allocated towards "Reserved system space".

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Diskeeper leaves a small portion of system files (green files) in the middle of the drive.
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Diskeeper does not display the correct percentage of Free Space.
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Diskeeper will not defragment files within the System Volume Information folder.
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It appears that Diskeeper is not defragmenting or moving certain files.
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After running a defrag Diskeeper shows files remaining as fragmented due to Excess allocation.
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Diskeeper seems to stop responding at 25% on my FAT or FAT32 partition.
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Diskeeper appears to take a very long time to defragment Windows 2000 and XP systems.
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When I try to select a partition with Diskeeper, it says, ''Diskeeper has detected that CHKDSK is scheduled to run on the volume: Please run CHKDSK /F.'' What is the problem?
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''Diskeeper has detected that CHKDSK is scheduled to run on the volume: Please run CHKDSK /F.'
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Diskeeper (versions 7.0 and prior) no activity in the interface or it appears to not be doing anything.

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